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Case Studies

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Explore case studies that showcase well-structured and thoughtfully crafted technical content.

Stripe's Documentation Strategy (2022)

Stripe focuses on creating technical documentation that is both informative and engaging. Their use of illustrations, interactive elements, and clear language resulted in a 40% increase in documentation usage and a 25% decrease in support tickets. This demonstrates the impact of engaging content on knowledge retention and user satisfaction.

GitHub's DocSite Transformation (2020)

GitHub redesigned their documentation site, focusing on improving structure, search functionality, and accessibility. This led to a 15% reduction in onboarding time for new engineers and a 20% in time spent searching for information. This case study emphasizes the link between efficient information access and increased productivity.

platformOS Employs Design Thinking (2022)

platformOS developed an award-winning onboarding process for users with different levels of technical knowledge. They employed design thinking and a user-centric approach, which included emphasizing with users, defining personas, and iterating based on user feedback. The use of Docs-as-Code and CI/CD was crucial in their process. This approach ensured that documentation and onboarding were continuously improved and kept in sync with the actual user needs.

Increased utilization of documentation and positive user feedback (2023)

The Splunk 2023 State of DevOps report highlights the importance of maintaining high-quality documentation correlates with a 25% increase in team performance compared to scenarios where documentation quality is lacking. The report continues to state that "...quality documentation not only facilitates the establishment of these technical capabilities but also ensures their relevance. To illustrate, the effectiveness of SRE practices is estimated to increase by 1.4 times when supported by high-quality documentation, resulting in a more substantial impact on organizational performance."

Atlassian levels up their documentation using a task-based approach (2020)

Atlassian reorganized their documentation using a task-based approach, resulting in a 25% increase in the number of users completing tasks without assistance.